Privacy Policy

General provisions

This Policy is drawn up under Article 18.1(2) of Federal Law No. 152-FZ of 27 July 2006 "On Personal Data" ("the Law") and covers the website https://s1solutions.pro, the dashboard and the API of S1 solutions ("the service").

The operator is the person whose details are published on the Contacts page ("the operator").

The service is designed to work without knowing who its users are. Below we say first what the service does not collect, then what it stores, and finally in which cases personal data may still end up with the operator and what happens to it.

What we do not collect

• Name, email address, phone number, address, documents. They are not asked for at registration and are not stored.
• IP addresses. Web access logs are switched off. The limit on free demo runs and protection against password guessing are counted in memory only; for the demo, an irreversible salted hash of the address is used, which is forgotten within 24 hours and never written to disk.
• Audio. Uploaded files are deleted when the job reaches a final state (success or failure); the result is deleted 5 minutes after the job is completed. File names are not stored.
• Voice templates. Voice is not used to establish identity; no voice templates, voiceprints or voice databases are created or kept. No biometric personal data within the meaning of Article 11 of the Law is processed.
• Data for advertising and analytics. No counters, no advertising or analytics cookies, no third-party trackers.

What is stored in an account

• the nickname you made up;
• a hash of the password and a hash of the one-time recovery code (the password and the code themselves are not stored);
• hashes of API keys, their names, a short prefix to tell them apart, and the time a key was created and last used;
• the balance history: credits, reserves, releases, charges, adjustments;
• job metadata: track duration, cost, status, time of creation and completion;
• the time you accepted the offer.

This information is needed so that you can log in and the service can keep account of prepayments and the cost of services provided. None of it links an account to a particular person: the operator does not know and cannot find out who its owner is. It is kept while the account exists; settlement records may be kept longer where tax and accounting legislation requires it.

The operator can see your nickname. Do not put your name, email address, phone number or anything else you could be recognised by in it: if you do, the nickname becomes your personal data, and the operator will process it only to maintain the account (Article 6(1)(5) of the Law) for as long as the account exists.

Cookie

After you log in, the site sets a single cookie: a session identifier. It is strictly necessary — without it the dashboard cannot know that you are logged in. It is removed when you log out and is not used for tracking.

When personal data may still reach us

Messages to support

If you write to us by email, on Telegram or by post, we see your address or messenger username and whatever you choose to tell us in the message. This information is used only to answer your request and, for claims, refunds and complaints about rights violations, to consider them.

• Legal basis: Article 6(1)(5) of the Law (performing a contract, or making one on the data subject's initiative); Article 6(1)(2) of the Law (duties imposed on the operator by legislation, including consumer protection law); Article 6(1)(7) of the Law (protecting the operator's rights and legitimate interests in a dispute).
• Retention: until the request has been dealt with; correspondence about claims, refunds and complaints — until the limitation period for related claims has expired. After that the correspondence is deleted.
• Tell us only what is needed for an answer. We do not ask for identity documents.

A recording of a recognisable person's voice

An uploaded song or voice sample may contain the voice of a person who can be recognised. The operator processes such a recording only automatically, only to carry out the job the user started, and only until it is deleted within the periods stated above; nobody's identity is established from the voice.

• Legal basis: for the user's own voice, Article 6(1)(5) of the Law. A recording of another person's voice is processed by the operator on the instruction of the user who uploaded it (Article 6(3) of the Law); the user confirms that they have that person's consent or another lawful basis.
• Retention: until the job reaches a final state and, for the result, 5 minutes after the job is completed.

Payment details

Payment is arranged with the operator directly. In the course of that, payment details may reach the operator — for example, the payer's name on a bank transfer, or the details for a refund. They are used only to record the payment, credit the amount to the balance and, if needed, return the money, and are kept as tax and accounting legislation requires. They are not linked to the account beyond what is needed to credit it.

• Legal basis: Article 6(1)(2) and (5) of the Law.
• Retention: for the periods the law sets for keeping settlement documents.

Disclosure, storage location and protection

The operator does not sell or disseminate information and does not pass it to third parties, except where the law requires it. The service's servers and storage are located in Russia (Article 18(5) of the Law); where an infrastructure provider gains access to information, it acts on the operator's instruction and must keep it confidential. The operator does not carry out cross-border transfers of personal data.

If you contact us through a third-party communication service — an email provider or a messenger — your messages are also handled by that service under its own rules, which the operator does not control.

Protection measures (Articles 18.1 and 19 of the Law): information about identity is not collected; passwords, recovery codes and API keys are stored only as hashes; audio is deleted automatically; access to servers and databases is restricted; data travels between your device and the service over an encrypted connection.

Your rights

If the operator processes your personal data in one of the cases listed, you have the right to receive information about that processing (Article 14(7) of the Law), to demand that the data be corrected, blocked or destroyed, to demand that processing stop (Article 21(5.1) of the Law), and to complain about the operator's actions to Roskomnadzor or to a court (Article 17 of the Law).

To do so, contact us by email at s1ckasfukml@gmail.com or on Telegram at @conv_support. The operator answers within ten working days of receiving a request; the period may be extended by no more than five working days, with a reasoned notice (Article 14(3) and Article 20 of the Law). A demand to stop processing is carried out within no more than ten working days.

An account is not linked to a person, so the operator cannot find "your" information by name, email or phone. To have an account deleted, confirm that it is yours — by logging in to it or by giving the recovery code. Deleting an account does not affect settlement records the operator must keep by law. If you believe your voice was used without your consent, the procedure is described in the Acceptable Use Policy; because recordings are not retained and are not linked to anyone's identity, the operator usually cannot establish whether a particular recording was processed.

Changes and contact

The operator may change this Policy; the current version and its date are always published on this page. If the service starts collecting information it does not collect now, the Policy will be changed before that collection begins.

Send questions by email at s1ckasfukml@gmail.com or on Telegram at @conv_support. The operator's details are on the Contacts page.